Website Privacy Policy for Customers
Updated 07 October 2022
1. Introduction
Welcome to the Erlang Solutions Limited's privacy policy
This privacy policy applies to Erlang Solutions Limited (registered in England under number 03893360 whose address is Erlang Solutions Limited, The Loom, Gowers Walk, London, E1 8PY) (“we”, “us” or "our") and informs you how we look after your personal data when you visit our website(s) (regardless of where you visit it from).
We are committed to protecting and respecting your privacy. We gather and process data in accordance with the prevailing data protection legislation, including the General Data Protection Regulation (GDPR) 2016 and the Data Protection Act 2018.
This policy, together with our terms and conditions (a copy of which can be found here: (www**), sets out the basis on which we will process personal data we collect about you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your data.
This policy covers the following websites:
Erlang-solutions.com
Codesync.global
codebeameurope.com
codebeamamerica.com
codebeamstockholm.com
codebeammexico.com
elixirconf.eu
rabbitmqsummit.com
lambdadays.org
codebeamnyc.com
codebeamlondon.com
(collectively “Our Website”)
Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
In order to provide our Services, we need to gather and use certain information about individuals.
These can include you as our customer and other people in your organisation we have a relationship with or may need to contact (collectively referred to in this privacy policy as “you”).
We respect your privacy and we are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
Your picture or a video with you in it may be taken during the event and published on our social and marketing channels. Please make yourself known to the conference team if you do not wish to have your picture and/or video with you in it taken during the event. If you find an unwanted picture of yourself on any of our channels, please email us at info@codesync.global with the link to the photo and we will take it down.
2. Your Legal Rights
You have the right to:
2.1 Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2.2 Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
2.3 Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
2.4 Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
2.5 Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy. Where our use of the data is unlawful but you do not want us to erase it. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
2.6 Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
These rights apply regardless of whether data is stored electronically, on paper or on other materials.
If you wish to exercise any of the rights set out above, please contact us.
Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
Important information about who we are The data we collect about you How is your personal data collected? How we use your personal data? Disclosures of your personal data International transfers Data security Data retention Glossary
3. Important information and who we are
3.1 Purpose of this privacy policy
This privacy policy aims to give you information on how we collect and process your personal data.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
3.2 Controller
We are the controller and responsible for your personal data.
We have a Data Protection Officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
3.3 Contact details
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
Full name of legal entity: Erlang Solutions Limited (company number 03893360)Email address:dataprotection@erlang-solutions.com,; Postal address: Data Protection Officer, Erlang Solutions Limited, The Loom, Gowers Walk, London, E1 8PY
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
3.4 Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on 7 October 2022.
t is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
3.5 Third-party links
Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave Our Website, we encourage you to read the privacy policy of every website you visit.
3.6 The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect and process the following data about you:
Information that you provide:
By filling in forms on Our Website.
Registering to use Our Website.
Subscribing to our services.
When attending any of the conferences we organize through www.codesync.global, trade shows, conferences or events.
Requesting further information, services or content.
Completing surveys that we use for research purposes.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, username, job title, company affiliation or similar identifier and title, and attributes concerning your job
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes details of the computer or other device that you are using, internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, details of your language settings, location data,, weblogs, operating system and platform, and other technology on the devices you use to access Our Website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use Our Website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to create a report on trends in the usage of Our Website, or calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences without your express consent.
We have implemented appropriate security measures to protect information from:
Loss.
Misuse.
Unauthorised access.
Disclosure.
Alteration.
Destruction.
Our security systems include authenticated access to internal databases. We also encrypt and anonymise data wherever it is appropriate to do so. We regularly take back-ups of our data. We regularly review overall Web security and audit procedures.
In conforming with data protection laws, we endeavour to implement appropriate procedures to protect your personal data and to prevent any unauthorised access or misuse of it. Our servers, on which your personal data is kept, are located in the United Kingdom.
Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data when transmitted via the internet to our site: any such transmission is at your own risk.
4. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of the contract for our services we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
5. How is your personal data collected?
We use different methods to collect data from and about you including through:
5.1 Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
register for an event in which we are involved;
subscribe to our service or publications;
apply for our products or services;
create an account on our website;
request marketing to be sent to you;
sign up to a newsletter;
provide us with your business card;
enter a competition, promotion or survey;
or give us feedback or contact us.
5.2 Automated technologies or interactions. As you interact with Our Website, we may automatically collect Technical Data about your language preference, equipment, browsing actions and patterns, referring site, time of each visitor request, and how many views a particular page or post received. We collect this personal data by using cookies, server logs and other similar technologies.
5.3 Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
Analytic Suppliers such as Google based outside the UK. In common with the majority of comparable trading companies that use the internet we occasionally use your personal data to help Analytic Suppliers match relevant ads to you using the data analytics of those Analytic Suppliers. However, we only use the data in that way where you are a subscriber to the services of Analytic Suppliers and have therefore agreed to this service by acceding to the relevant Agreements of those Analytic Suppliers. Analytic Suppliers supply us with statistical information on how users interact with Our Website to help us improve our user experience. This can include the use of online information from third parties who may not have a relationship with you and who collect online information using cookies or similar technologies, such as pixels tags and device identifiers, as you browse the Internet and interact with websites. We use this information to understand your interests and needs, making your advertising and communications more relevant. For more information on how we use cookies please view our cookie policy. We mean by Analytic Suppliers: Facebook; Google; Twitter and Microsoft. We do not control the countries outside the United Kingdom in which those Analytic Suppliers process data. Where you have acceded to use the services of those Analytic Suppliers that accession includes our right to use that data in the manner described above;
advertising networks based inside or outside the UK; and
search information providers based inside or outside the UK. Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Eventbrite and PayPal.
Identity and Contact Data from data brokers or aggregators based inside or outside the UK.
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register.
6. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal obligation. To ensure that content from Our Website is presented in the most effective manner for you and for your computer. To provide you with relevant information, products or services of a type that you request from us or which we feel may interest you. To allow you to use the interactive features of our service, when you choose to do so. To notify you about changes to our service.
Generally, we rely on legitimate interests as a legal basis for processing your personal data and we may request specific approval prior to sending direct marketing communications, and we may obtain your consent prior to transferring data to a third party (who may then send their own marketing communications).
You have the right to withdraw consent to marketing at any time by contacting us.
7. Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.
Purpose/Activity: To register you as a new customer; Type of data: (a) Identity; (b) Contact; Lawful basis for processing including basis of legitimate interest: Performance of a contract with you;
Purpose/Activity: To process and deliver your order including: (a) Manage payments, fees and charges; (b) Collect and recover money owed to us; Type of data: (a) Identity; (b) Contact; (c) Financial; (d) Transaction; (e) Marketing and Communications; Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you; (b) Necessary to comply with a legal obligation; (c) Necessary for our legitimate interests (to keep our records updated, to recover debts due to us, and to study how customers use our products/services);
Purpose/Activity: To enable you to partake in a prize draw, competition or complete a survey; Type of data: (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications; Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you; (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business);
Purpose/Activity: To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy; (b) Asking you to leave a review or take a survey; Type of data: (a) Identity; (b) Contact; (c) Profile; (d) Marketing and Communications; Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you; (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business); (c) Necessary for our legitimate interests (to grow and inform the open source ecosystem that surrounds Erlang and other technologies built on the Erlang virtual machine (“the Ecosystem”); to educate and inform those interested in working in the Ecosystem; thereby strengthening and developing the Ecosystem and its software;);
Purpose/Activity: To administer and protect our business and Our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data); Type of data: (a) Identity; (b) Contact; (c) Technical; Lawful basis for processing including basis of legitimate interest: (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise); (b) Necessary to comply with a legal obligation;
Purpose/Activity: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you; Type of data: (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications; (f) Technical; Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy); Necessary for our legitimate interests (to grow and inform the Ecosystem; to educate and inform those interested in working in the Ecosystem; thereby strengthening and developing the Ecosystem and its software;);
Purpose/Activity: To use data analytics to improve Our Website, products/services, marketing, customer relationships and experience; Type of data: (a) Technical; (b) Usage; Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to define types of customers for our products and services, to keep Our Website updated and relevant, to develop our business and to inform our marketing strategy);
Purpose/Activity: To make suggestions and recommendations to you about products or services that may be of interest to you; Type of data: (a) Identity; (b) Contact; (c) Technical; (d) Usage; (e) Profile; (f) Marketing and Communications ; Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business);
Purpose/Activity: If you subscribe to receiving any customer bulletins - to ask you to provide a contact name and work email address; Type of data: (a) Identity; (b) Contact; (c) Technical; (d) Usage ; (e) Profile ; (f) Marketing and Communications; Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to grow and inform the Ecosystem); to educate and inform those interested in working in the Ecosystem; thereby strengthening and developing the Ecosystem and its software;);
Purpose/Activity: To undertake a range of community activities relevant to the Ecosystem; Type of data: (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications; (f) Technical; Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to grow and inform the Ecosystem); to educate and inform those interested in working in the Ecosystem; thereby strengthening and developing the Ecosystem and its software;); Necessary for our legitimate interests (to develop our products/services and grow our business).
8. Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have consented to receive the same.
9. Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
10. Opting out
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
11. Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
12. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the Purposes for which we will use your personal data table above.
Internal Third Parties as set out in the Glossary. External Third Parties as set out in the Glossary.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
If you have supplied your email address via Our Website, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with us, our products, and our services if you have consented to receive marketing communications.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. We take all measures reasonably necessary to protect against the unauthorised access, use, alteration, or destruction of your personal data.
13. International transfers
We share your personal data within our Group. This will involve transferring your data outside the United Kingdom.
We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called “binding corporate rules”.
Some our external third parties are based outside the United Kingdom so their processing of your personal data will involve a transfer of data outside the United Kingdom.
Whenever we transfer your personal data out of the United Kingdom, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the United Kingdom.
Where we use certain service providers, we may use specific contracts approved by the United Kingdom which give personal data the same protection it has in the United Kingdom including International Data Transfer Agreements.
Where we use providers based in the US, we may transfer data to them if they are party to an International Data Transfer Agreements which requires them to provide similar protection to personal data shared between the United Kingdom and the US.
Please contact us using the contact details set out in section 1 if you want further information on the specific mechanism used by us when transferring your personal data out of the United Kingdom.
14. Data retention
14.1 How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
We normally hold and process your data for a maximum of seven (7) years from the date when you last interacted with our services. In this context “interact” means following a link which we send you, or authenticating yourself on Our Website. We will delete your data earlier where you request us to do so as provided for below.
In any event we will stop the processing of your data where you ask us to do so by contacting us by email at dataprotection@erlang-solutions.com; by post to Data Protection Officer, Erlang Solutions Limited, The Loom, Gowers Walk, London, E1 8PY; or by telephone on 020 7456 1030. The only circumstances in which we will not do so are where we have a legal obligation or a legitimate interest to continue processing your data.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances you can ask us to delete your data: see (your legal rights) below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
15. How we deal with your legal rights
15.1 No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
15.2 What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
15.3 Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
16. Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. Our legitimate interest also includes the interest of our business in: growing and informing the open source ecosystem that surrounds Erlang and other technologies built on the Erlang virtual machine (“the Ecosystem”); educating and informing those interested in working in the Ecosystem; strengthening and developing the Ecosystem and its open software.
We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us using the contact details set out in section 1.
Performance of Contract means processing your data where it is necessary for the performance of the contract for our services to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
17. THIRD PARTIES
17.1 Internal Third Parties
The members of our Group including Erlang Solutions AB, Erlang Solutions Hungary Kft, Erlang Solutions, Inc., Erlang Solutions Sp zoo. We allow any company in the group to process your personal information. Where we do so we confirm that those recipient companies will abide by the provisions of this Privacy Policy and accordingly this Privacy Policy also applies to each of those companies. as joint controllers or processors.
17.2 External Third Parties
Service providers acting as processors who provide IT and system administration services.
Professional advisers acting as processors including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors in the United Kingdom who require reporting of processing activities in certain circumstances.
We may disclose your personal information to the extent that we are under a duty to disclose or share your personal data in order to:
Comply with any legal obligation. Enforce or apply our terms of use and other agreements with you. Protect the rights, property, or safety of Erlang Solutions, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
We may disclose your personal information to third parties to whom we may be considering selling or who may be considering buying the whole or part of our business or assets.